Refund policy

Return & Refund Policy

We want you to feel good about your purchase from Said With Soul. If something isn't quite right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unworn and unwashed

  • In its original condition

  • Free from marks, odours, pet hair, or damage

  • Returned within 30 days of delivery

To request a return, you can either:

Please use the subject line:

Return Request - Order #1234

and include:

  • Your order number

  • Full name

  • The item(s) you wish to return

  • Reason for return

  • Photos (if reporting a fault)

Once your return request has been approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Exchanges

If you need a different size, we offer exchanges subject to stock availability.

You can either:

  • Return your item and wait for the replacement to be sent once your return has been received and approved, or

  • Purchase the new size immediately and receive a refund for the original item once it has been returned and inspected

Customers are responsible for return shipping costs.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method.

Refunds are issued for the product purchase price only. Original shipping charges are non-refundable.

Please allow time for your financial institution to process the refund once it has been issued.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at connect@saidwithsoul.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the fault or incorrect item

We will assess the issue and arrange an appropriate solution, which may include a replacement, exchange or refund.

Sample Tee Purchases

The Sample Tee is a one-off development sample and is sold as a special archive piece.

All Sample Tee purchases are final sale and cannot be returned, exchanged, or refunded unless the item arrives faulty or incorrect.

Sale & Promotional Items

Items purchased during a sale or promotional event are not eligible for refunds for change of mind.

If eligible, sale or promotional items may be exchanged for another size (subject to availability) or issued as store credit once the returned item has been received and approved.

This does not affect your rights under Australian Consumer Law, including in relation to faulty, damaged, or incorrectly supplied items.

Contact Us

If you have any questions about returns or refunds, please contact us at:

connect@saidwithsoul.com